LA HOMES

ACCESSIBILITY STATEMENT

Last Updated: 12 October 2026

1. INTRODUCTION

LA Homes is committed to making its website and online services accessible, inclusive and user-friendly for everyone, including people with disabilities.

We believe that all individuals should have equal opportunities to access information, communicate with our business and use our services, regardless of their abilities, age, circumstances or the technology they use.

This Accessibility Statement explains our approach to digital accessibility, the standards we aim to follow, the accessibility features we seek to provide and how visitors can contact us if they experience difficulties accessing our website.

Our commitment extends to customers, prospective customers, contractors, suppliers and members of the public who interact with LA Homes through our website and digital platforms.

We recognise that accessibility is an ongoing process requiring regular assessment, improvement and consideration of different user needs.

2. OUR COMMITMENT TO ACCESSIBILITY

LA Homes aims to provide a website that can be accessed and understood by as many people as reasonably possible.

Our accessibility objectives include:

• Providing clear and understandable website content.

• Supporting navigation using different devices and technologies.

• Improving compatibility with assistive technologies.

• Using readable fonts and appropriate text formatting.

• Providing meaningful descriptions for important images.

• Maintaining clear navigation and consistent page layouts.

• Making online forms and contact information easier to use.

• Reducing unnecessary barriers to accessing information.

• Providing alternative communication arrangements where reasonably practicable.

We recognise that individuals may experience different barriers when accessing digital services.

LA Homes aims to consider these differences when reviewing and improving its website.

3. ACCESSIBILITY STANDARDS

LA Homes aims to work towards recognised website accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.2.

WCAG provides internationally recognised recommendations for making digital content more accessible to people with disabilities.

These guidelines address accessibility for individuals with visual, hearing, physical, cognitive and neurological impairments.

Our approach is informed by four accessibility principles.

3.1 Perceivable

Information should be presented in ways that users can perceive.

This may include readable text, meaningful image descriptions and suitable colour contrast.

3.2 Operable

Website navigation and interactive features should be usable through different methods, including keyboard navigation where technically practicable.

3.3 Understandable

Website content and navigation should be clear, predictable and understandable.

3.4 Robust

Website content should be developed with compatibility across commonly used browsers, devices and assistive technologies in mind.

Although LA Homes aims to improve accessibility in accordance with these principles, we do not currently claim that every page or feature fully conforms to WCAG 2.2.

4. WEBSITE ACCESSIBILITY FEATURES

LA Homes aims to incorporate accessibility considerations into the design, content and operation of its website.

These considerations include the following.

4.1 Clear Navigation

We aim to organise website pages logically so that visitors can locate information about our services, contact details, booking arrangements and policies.

4.2 Readable Text

We aim to use readable text, suitable headings and clear formatting to make information easier to understand.

4.3 Colour Contrast

We aim to use colour combinations that support readability and help users distinguish text and important website elements.

4.4 Alternative Text

Where reasonably practicable, meaningful images should include alternative text to help visitors using screen readers understand their content.

4.5 Keyboard Accessibility

We aim to improve the usability of website navigation, links and interactive elements for visitors who rely on keyboards rather than a mouse.

4.6 Mobile Accessibility

We aim to support access through mobile phones, tablets, laptops and desktop computers.

4.7 Clear Forms

We aim to make enquiry forms, booking forms and other interactive features understandable and straightforward to complete.

4.8 Consistent Layout

We aim to maintain consistent navigation structures and page layouts to reduce confusion.

These are accessibility objectives and should not be interpreted as confirmation that every feature has been independently tested or verified.

5. ASSISTIVE TECHNOLOGIES

LA Homes recognises that visitors may use assistive technologies to access online information.

These technologies may include:

• Screen readers.

• Screen magnification software.

• Speech recognition software.

• Alternative keyboards.

• Keyboard-only navigation.

• Browser accessibility settings.

• Text-to-speech applications.

• Operating system accessibility features.

We aim to improve compatibility with commonly used assistive technologies where reasonably practicable.

However, website functionality may vary depending on the visitor's device, browser, operating system and assistive technology.

If a visitor experiences difficulty accessing information using assistive technology, we encourage them to contact us.

6. ACCESSIBILITY FOR PEOPLE WITH VISUAL IMPAIRMENTS

LA Homes aims to make its website easier to use for people with visual impairments.

This includes considering readable typography, appropriate contrast, logical headings and alternative descriptions for meaningful images.

Visitors may also use browser zoom and other accessibility settings to adjust how website content appears.

We aim to avoid relying exclusively on colour to communicate essential information.

Where information is difficult to access visually, visitors may request assistance or an alternative format.

7. ACCESSIBILITY FOR PEOPLE WITH HEARING IMPAIRMENTS

LA Homes recognises that individuals with hearing impairments may require alternatives to telephone communication or audio-based content.

We provide email as an alternative method of contacting our business.

Where multimedia content is used, we aim to consider appropriate text alternatives, such as captions or transcripts, where reasonably practicable.

Visitors who cannot communicate by telephone may contact LA Homes through email or available website enquiry forms.

8. ACCESSIBILITY FOR PEOPLE WITH PHYSICAL DISABILITIES

We recognise that some visitors may experience difficulty using a mouse, touchscreen or other standard input device.

LA Homes aims to improve the accessibility of website navigation and interactive elements for people using alternative input methods.

This includes considering keyboard accessibility, appropriate link placement and usable form controls.

Where website interactions present difficulties, visitors may contact us to request assistance.

9. ACCESSIBILITY FOR PEOPLE WITH COGNITIVE OR LEARNING DISABILITIES

LA Homes recognises that website accessibility also involves making information understandable.

We aim to use clear language, descriptive headings and logical page structures.

Where possible, we seek to avoid unnecessary complexity in website content and navigation.

Visitors who require clarification about our services, policies or booking arrangements may contact us directly.

We will make reasonable efforts to explain information in an accessible and understandable manner.

10. THIRD-PARTY CONTENT AND SERVICES

Our website may contain features or content provided by third parties.

These may include:

• Online booking systems.

• Payment processing services.

• Embedded maps.

• Social media content.

• External videos.

• Website applications.

• Customer communication tools.

• Other third-party integrations.

Although LA Homes aims to select appropriate service providers, we may not have direct control over every aspect of third-party accessibility.

Some external services may not fully meet recognised accessibility standards.

Where a third-party feature creates an accessibility barrier, visitors may contact us to request an alternative way to obtain information or access the relevant service.

11. KNOWN ACCESSIBILITY LIMITATIONS

Despite our efforts to improve accessibility, some areas of our website may not be fully accessible to every visitor.

Potential limitations may include:

• Images without complete alternative descriptions.

• Third-party applications with accessibility restrictions.

• Older documents that are not fully compatible with assistive technologies.

• Embedded content with limited keyboard accessibility.

• Inconsistent accessibility across certain browsers or devices.

• Website features that require further technical improvements.

These examples identify possible accessibility barriers rather than confirmed defects.

LA Homes has not represented that a comprehensive independent accessibility audit has been completed.

We aim to review reported accessibility issues and consider reasonable improvements.

12. ACCESSIBLE DOCUMENTS AND INFORMATION

Some information on our website may be provided through downloadable documents or other digital formats.

Certain documents may not be fully compatible with all assistive technologies.

Visitors who experience difficulty accessing a document may request the information in an alternative format.

Where reasonably practicable, LA Homes will consider providing information through accessible text, email or another suitable method.

The availability of a particular alternative format may depend on the nature of the information requested.

13. ACCESSIBLE CUSTOMER COMMUNICATION

LA Homes aims to communicate with customers in ways that accommodate different accessibility needs.

Customers who have difficulty using our website or communicating by telephone may contact us by email.

Where reasonably practicable, we will consider reasonable communication adjustments.

These may include providing written information, explaining processes more clearly or identifying alternative arrangements for accessing our services.

We encourage customers to inform us of accessibility requirements that may affect communication or service delivery.

14. ACCESSIBILITY AND ONLINE BOOKINGS

LA Homes may provide online booking, quotation and subscription facilities.

We aim to make these processes clear and straightforward.

However, some booking or payment features may be operated by third-party providers.

If customers experience accessibility difficulties when requesting a quotation, making a booking or managing a subscription, they may contact LA Homes directly.

We will consider reasonable alternative arrangements where available.

Customers will not be required to disclose unnecessary medical or personal information when requesting accessibility assistance.

15. ACCESSIBILITY AND EQUALITY

LA Homes recognises the importance of equality and inclusion in providing services to the public.

Our approach is informed by relevant UK legislation, including the Equality Act 2010.

We aim to avoid unlawful discrimination and consider reasonable adjustments for disabled customers where required.

Accessibility considerations may apply both to our website and to the way we communicate with customers.

This statement does not replace our legal obligations under applicable equality legislation.

16. REPORTING ACCESSIBILITY PROBLEMS

We welcome feedback from visitors who experience accessibility barriers.

If you encounter a problem, please contact us and explain:

1. The website page or feature involved.

2. The difficulty experienced.

3. The device or browser being used, if known.

4. Any assistive technology involved, if you are comfortable sharing this information.

5. The information or service you were attempting to access.

Providing these details may help us investigate the issue.

However, visitors are not required to provide information about a disability or medical condition to report an accessibility concern.

We will consider reported issues and seek appropriate solutions where reasonably practicable.

17. REQUESTING ALTERNATIVE FORMATS

Visitors may request assistance if information on our website is difficult to access.

Depending on the request, we may be able to provide information through email, accessible text or another suitable format.

We will consider reasonable adjustments based on individual circumstances and applicable legal requirements.

Where a requested format cannot reasonably be provided, we will seek to identify another practical way to make the information available.

18. CONTINUOUS IMPROVEMENT

LA Homes recognises that accessibility requires ongoing attention.

We aim to consider accessibility when updating website content, introducing new features or reviewing customer feedback.

Our improvement activities may include:

• Reviewing website navigation.

• Improving text readability.

• Updating image descriptions.

• Considering colour contrast.

• Reviewing online forms.

• Assessing third-party website features.

• Responding to accessibility feedback.

• Improving compatibility with assistive technologies.

Improvements will be prioritised according to identified barriers, available resources and applicable legal obligations.

We recognise that accessibility requirements and technology continue to evolve.

19. ACCESSIBILITY FEEDBACK AND COMPLAINTS

If you are dissatisfied with the accessibility of our website or the response to an accessibility request, please contact LA Homes.

We will review the concern and seek to provide a reasonable response.

Where an accessibility complaint relates to rights protected under applicable legislation, customers retain the right to pursue appropriate external advice or remedies.

Nothing in this statement restricts any legal rights available under the Equality Act 2010 or other applicable legislation.

20. CONTACT INFORMATION

For accessibility enquiries, feedback, assistance or requests for alternative formats, please contact:

LA HOMES

Website: www.lahomes.store

Email: info@lahomes.store

Telephone: 02086409598

Registered Office: 20-22 Wenlock Road, London, N1 7GU

Company Registration Number: 11759777

When contacting us, please provide details of the information or service you require and the accessibility difficulty you have experienced.

We will make reasonable efforts to respond and assist.

21. REVIEW OF THIS STATEMENT

LA Homes may update this Accessibility Statement to reflect improvements to our website, changes in accessibility guidance, legal developments or feedback received from visitors.

The latest version will be published on our website.

We encourage visitors to review this statement periodically.

LA HOMES – ACCESSIBILITY STATEMENT

Last Updated: 12 October 2026