Privacy Policy

LA Homes (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how LA Homes collects, uses, stores and protects personal information when you visit our website, contact us, request a quotation, purchase or use our services, or otherwise communicate with us.

This policy applies to personal information collected through our website, telephone, email, social media, online enquiry forms and other communications with LA Homes.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.

1. WHO WE ARE

LA Homes is a property services and home improvement business providing services including construction, renovation, refurbishment, maintenance, building and associated property services.

Business name: LA Homes
Website: www.lahomes.store
Telephone: 02086409598
Email: cachehire@outlook.com
Registered office/business address: 20-22 Wenlock Road, N1 7GU
Company registration number: 11759777

For data protection purposes, LA Homes is generally the data controller responsible for the personal information we collect and process.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following information:

Personal and contact information

This may include:

• Full name

• Home or property address

• Email address

• Telephone number

• Contact preferences

• Information provided through enquiry forms

• Information contained in correspondence with us

Property and project information

If you request a quotation or our services, we may collect information relating to your property or project, including:

• Property address

• Type of property

• Description of required work

• Project specifications

• Photographs or videos of the property

• Plans, drawings or other documents you provide

• Proposed project dates

• Budget information where relevant

Transaction and payment information

Where you purchase services from us, we may process information relating to:

• Services purchased

• Quotations and invoices

• Payment status

• Transaction details

• Billing information

Where payments are processed by a third-party payment provider, that provider may process your payment information in accordance with its own privacy policy.

Website and technical information

When you use our website, we may automatically collect certain technical information, such as:

• IP address

• Browser type

• Device type

• Operating system

• Website pages visited

• Date and time of visits

• Referring websites

• General website usage information

3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information when you:

• Contact us by telephone, email or online form

• Request a quotation

• Book or purchase our services

• Visit or use our website

• Communicate with us through social media

• Provide information during a property consultation

• Enter into a contract with us

• Correspond with us regarding an existing project

• Provide feedback or leave a review

• Contact us regarding employment or subcontracting opportunities

We may also receive information from third parties, such as property managers, estate agents, contractors, developers or other professional advisers, where appropriate and lawful.

4. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

• To respond to enquiries

• To provide quotations and estimates

• To arrange site visits

• To provide our services

• To manage construction, renovation and property projects

• To communicate with you about your project

• To arrange appointments

• To issue invoices and process payments

• To manage customer accounts and records

• To provide customer support

• To deal with complaints and enquiries

• To maintain business records

• To improve our services and website

• To prevent fraud, misuse or other unlawful activity

• To comply with legal and regulatory obligations

• To protect our business, customers, employees and contractors

• To send marketing communications where permitted by law

We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected without providing appropriate information or obtaining consent where required.

5. OUR LAWFUL BASIS FOR PROCESSING

We will only process your personal information where we have a lawful basis to do so under applicable data protection law.

Depending on the circumstances, this may include:

Contract

We may process your information where it is necessary to enter into or perform a contract with you.

For example, we may need your name, address and contact details to provide a quotation or carry out renovation or construction services.

Legal obligation

We may process information where necessary to comply with a legal or regulatory obligation.

This may include maintaining financial records, complying with tax requirements or responding to lawful requests from authorities.

Legitimate interests

We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

Examples may include:

• Managing customer relationships

• Maintaining business records

• Improving our services

• Managing enquiries

• Protecting our business

• Preventing fraud

• Managing disputes and complaints

Consent

Where required, we may rely on your consent to process personal information for specific purposes, such as certain forms of direct marketing or non-essential cookies.

Where we rely on consent, you may withdraw it at any time.

6. MARKETING

We may use your contact details to provide information about LA Homes, our services, promotions and relevant property services where this is lawful.

Where your consent is required, we will ask you to provide it before sending certain marketing communications.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in the communication.

You can continue to use our services even if you choose not to receive marketing communications.

7. WHO WE SHARE YOUR INFORMATION WITH

We may share personal information where reasonably necessary to operate our business and provide our services.

This may include sharing information with:

• Employees and authorised personnel

• Subcontractors and tradespeople

• Construction professionals

• Architects and designers

• Surveyors and consultants

• Suppliers and service providers

• IT and website service providers

• Payment processors

• Accountants and professional advisers

• Insurers

• Legal advisers

• Government authorities and regulators where legally required

We only share information where there is an appropriate lawful basis for doing so.

We do not sell your personal information to third parties.

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that they process information securely and only for authorised purposes.

8. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to operate correctly, improve functionality, understand website usage and, where applicable, support marketing.

Some cookies may be essential for the operation of the website. Other non-essential cookies may require your consent.

Where required, we will provide appropriate information about cookies and give you choices regarding non-essential cookies.

You can manage cookies through your browser settings and, where applicable, through our website's cookie settings.

9. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including social media platforms, suppliers, service providers or other websites.

If you follow a third-party link, you will leave our website.

LA Homes is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

10. HOW LONG WE KEEP YOUR INFORMATION

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, contractual, insurance or reporting requirements.

The length of time we retain information will depend on the nature of the information and why we need it.

For example, information relating to completed projects may need to be retained for an appropriate period to deal with warranties, contractual matters, insurance requirements, disputes or legal obligations.

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

11. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Accidental loss

• Destruction

• Alteration

• Disclosure

• Misuse

Access to personal information is limited to people who reasonably need it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Request restriction of processing

• Object to certain processing

• Request transfer of certain personal information to another organisation

• Withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions, meaning they may not apply in every situation.

If you wish to exercise any of your rights, please contact us using the contact details provided in this Privacy Policy.

We may need to verify your identity before responding to a request.

13. RIGHT TO OBJECT TO MARKETING

You have the right to object to the processing of your personal information for direct marketing purposes.

If you no longer wish to receive marketing communications from LA Homes, you can contact us or use the unsubscribe facility provided in our marketing communications.

14. DATA BREACHES

If we become aware of a personal data breach, we will assess the incident and take appropriate steps to contain, investigate and remedy it.

Where required by law, we will notify the Information Commissioner's Office (ICO) and affected individuals within the applicable timeframes.

15. INTERNATIONAL DATA TRANSFERS

Some of our technology or service providers may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection law.

16. CHILDREN'S INFORMATION

Our services and website are primarily intended for adults.

We do not knowingly collect personal information from children unless there is a legitimate reason to do so and appropriate safeguards are in place.

If you believe that a child has provided personal information to us without appropriate consent, please contact us.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or data protection practices.

The latest version will be published on our website.

We recommend checking this page periodically for updates.

18. HOW TO CONTACT US

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we use your personal information, please contact:

LA Homes

Website: www.lahomes.store
Email: cachehire@outlook.com
Telephone: 02086409598
Address: 20-22 Wenlock Road, N1 7GU

19. MAKING A COMPLAINT

We encourage you to contact LA Homes first if you have concerns about how we handle your personal information so that we have an opportunity to resolve the matter.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.

You can find information about making a complaint through the ICO's website:

Information Commissioner's Office (ICO)

LA Homes Privacy Policy
Last updated: 17 August 2026